SMEs reports hardware issues are causing processes for PeopleSoft production - HR, SA & FS, to run slower than expected. In addition, users may occasionally be disconnected during their online session. 

Technicians are working on this issue.  The estimated time to repair is unavailable.

Backend database nodes of the UHS PeopleSoft Oracle RAC cluster are sporadically rebooting possibly due to a hardware issue. Vendor support is assisting UH technicians.

Impacted applications:

UH Student Self-Service

UHCL Student Self-Service

UHV Student Self-Service

UHS Campus Solutions (Student Administration - all campuses)

UHS Employee Self-Service (PASS)

UHS HR/Payroll administration

UHS Finance

UHS Portal Hub

Technicians have uploaded requested information to the vendor support site for analysis.

The impact to most users is minimal with sporadic performance issues reported by some users.

Technicians continue to work the case with Vendor support. The estimated time to repair is unavailable.

Applications currently performing normally. 

UH Technicians continue to work with Vendor analyzing detail logs and system data.

PeopleSoft production HR, SA and FS applications are running as normal.

SMEs installed additional monitoring software last night per vendor recommendations and will continue to monitor services.

SMEs reports hardware issues are causing processes for PeopleSoft production services to run slower than expected. In addition, users may occasionally be disconnected during their online session. 

Technicians are working on this issue. The estimated time to repair is unavailable.

Impacted Campus Solutions Applications:

UH Student Self-Service

UHCL Student Self-Service

UHV Student Self-Service

UHS Campus Solutions (Student Administration - all campuses)

Per vendor recommendations a hot fix was made by System Administrators to allow for better memory utilization by the operating system that underlies the database. This fix should prevent a memory bug from occurring that the vendor recognizes as a possible cause for the database node restarts which have been causing  sporadic performance issues on all PeopleSoft databases.

Permanent remediation of the issue (swapping out hardware) will be scheduled for the Sunday maintenance window. If the database node restart issue reoccurs this week, permanent remediation will be scheduled and performed as soon as possible.